Reno, NV
lanesadd
Satisfaction Guaranteed
If you are unsatisfied with your purchase for any reason, I want to make it right. If you wish to return the items for a full refund or exchange, you must contact me within 7 days of receiving your item(s). The item(s) must be returned in new condition. If you have a problem with your purchase after the 7 day period, please feel free to contact me to discuss possible solutions. Your long-term satisfaction is important to me.
Repairs
I will perform repairs on any tack I make, no matter when it was made. Often repairs and alterations can be done for only the price of shipping both ways. Contact me to discuss your needs.
Payment Options
I accept Money Orders, personal checks, Paypal direct transfers, and credit cards through Paypal. Checks will be held until they clear. International payments must be made in US currency. No COD.
If reserving a custom order, you may wait until the item is completed before paying in most cases. However, no items will ship until full payment is received. If you choose to wait to pay, I will contact you via email when your order is complete. If I do not receive a response within 1 week, I will mail an invoice to the address on file. If I have not heard back about your plans for payment within 2 weeks of the invoice, your order will be considered void.
A 50% deposit is required for unusual custom orders. For example, this includes items to fit odd sized models, unique colors (i.e. black huntseat sets), or English items with carving or initials. If for some reason you are unable to complete payment or I am unable to contact you when the order is finished (see above), your deposit will not be refunded.
Time Payments
Time payments are available for any item over $100. Payments can be made on any schedule that suits your needs, but an initial deposit of 25% of the total price is required to reserve your purchase. Full payment must be received before any items will ship. All payments must be completed within 3 months of ordering. If you must cancel your order for any reason, your entire payment will be refunded except for the 25% deposit.
Shipping
First Class shipping through the USPS is included in the purchase price unless otherwise stated. Additional services such as insurance, delivery confirmation, or expedited shipping are available at actual cost. I will pack your items securely, but am not responsible for breakage or loss experienced after it leaves my hands. For this reason, insurance is recommended. Please tell me when ordering if any additional shipping services are required.
International
International orders are happily accepted, with a few requirements. As stated above, payment must be made in the form of US currency. I will calculate the actual shipping cost, which will be added to the purchase price. I am honest on customs forms and have yet to have a problem with a shipment making it through in a timely manner.
Have additional questions that aren't answered here? Don't hesitate to contact me.
Copyright 2018 Lane Saddlery. All rights reserved.
Reno, NV
lanesadd